Tel +962 6 5885 355
Mobile +962 77 5030050
info@ellenbehome.com

Frequently Asked Questions

Is there a store for Elle n’ Be Home?

No, Elle n’ Be Home is an online store where all transactions are made online. However, we do have a workshop so if you would like to pay us a visit please contact us and it will be our pleasure to have you.

 

Do I need to register to proceed with my order?

Yes, to place an order on Elle n’ Be Home you need to register and verify your email from the link that you will receive. By registering you will also be able to:

  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • View past orders
  • Make changes to your account information
  • Join our newsletter and mailing list

 

How do I shop?

 

  1.  Browse our items by clicking on the categories and choosing from the drop down menu

 

 

 

 

 

 

 2.  Click on an image to access the individual items products page where you will be given details on the product and price

 

 

 

 

 

 3.  Add merchandise to your shopping bag by clicking on the "Add to cart"

 

 

 

 

 4.  Review the items you have chosen in your shopping bag. To delete an item in your shopping bag, click on the "remove" button. To change the number of items click on "update shopping cart". Enter coupon code if you have one

 

 

 

 5.  To resume shopping after viewing your shopping bag, click on "continue shopping"

 

 6.  Click on the “Proceed to checkout” button to go through payment process and buy your item(s)  

 

 

 

 

 

 

Can I buy a product over the phone?

Yes you can, please call our Customer Care department on the contact number provided on our website. Our representative will be more than pleased to help you throughout the process.

 

What are the payment methods you accept?

All payments are cash on delivery, there are no online payments at this moment.

 

How can I use my discount coupon?

You can use your discount coupon through entering the coupon code in the designated area of your checkout page. The amount of your coupon will be automatically discounted from your total amount.

 

How do I receive my purchases?

After preparing your order, you will receive a call from Elle n’ Be Home to arrange the delivery of your order by our courier partner at your convenience and to the address you have provided in your account.

 

Do you deliver outside Jordan?

We are looking to change this in the near future, but for the moment, we are unable to deliver to countries outside Jordan. Please follow us on Facebook and Twitter or subscribe to our newsletter for any updates.